When emailing your users about changes to websites or applications, show them.
Snippy is the easiest way to do this in windows - an essential tool that should be in everyone's arsenal.
It also works extreemly well for walkthrough testing documents - you can compair every step of the way and see what you should be expecting.
UPDATE: In Vista you can now type 'Snipping' and click run to get a similar tool. Read more.
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